Returns & Exchanges Policy


Returns & Exchanges Policy – Elyra Pret

At Elyra Pret, your satisfaction matters to us. We take pride in offering high-quality products, and we hope you love every purchase. However, if something isn’t right, we are here to assist you with returns and exchanges.

1. Return & Exchange Eligibility

To qualify for a return or exchange:

  • Requests must be made within 7 days of receiving your order.

  • Items must be in their original condition — unworn, unwashed, unused, and with all original tags and packaging attached.

  • Items that do not meet these conditions will be returned to the customer.

2. How to Initiate a Return or Exchange

To request a return or exchange, please contact our customer support team:

📧 Email: contact.elyrapret@gmail.com

📱 WhatsApp: 0309-7887799

When reaching out, please include:

  • Your order number

  • The item(s) you want to return

  • The reason for the return or exchange

  • For exchanges: the desired size, color, or replacement product (subject to availability)

3. Return Process & Shipping

After your request is approved, you'll receive instructions along with the return shipping address.

  • Customers are responsible for the return shipping cost.

  • However, if you received an incorrect, damaged, or defective item, Elyra Pret will cover the return shipping charges.

💡 Important Tip:

Please record a clear unboxing video when opening your parcel.

This video serves as proof if the item arrives damaged or incorrect and helps us resolve your claim quickly and smoothly.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified via email regarding the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Depending on your bank's processing times, it may take additional days for the refund to appear on your statement.

5. Contact Us

If you have any questions about our Returns & Exchanges Policy, feel free to reach out. Our team is always happy to help.

📧 Email: contact.elyrapret@gmail.com